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Privacy Policy

Link to German Version

Data protection at a glance

Protecting your personal data is very important to us. We process your personal data in accordance with the applicable data protection regulations, in particular the EU General Data Protection Regulation (GDPR).

We collect and process personal data only to the extent necessary to provide and improve our website askstella.ai and related services.

This privacy policy informs you in accordance with Art. 13 GDPR about the type, scope, and purpose of processing your personal data, as well as your rights.

1. Data controller

Woow Club GmbH
Kaiserdamm 87
14057 Berlin, Germany
Phone: +49 151 2307 3434
Email: sandro@askstella.ai

A data protection officer has not been appointed, as there is no legal requirement.

2. Hosting & server log files

This website is hosted by WPEngine. When you visit our website, certain information is automatically collected and stored in server log files:

  • Visited page

  • Date and time of access

  • Referrer URL

  • Browser type and version

  • Operating system

  • IP address

This data is used for system security and statistical purposes (Art. 6(1)(f) GDPR) and is not combined with other data sources.

3. SSL/TLS encryption

To ensure security and protect the transmission of confidential content, our website uses SSL/TLS encryption. You can recognize an encrypted connection by the “https://” prefix and the lock icon in your browser’s address bar.

4. Cookies

We use cookies to make our website user-friendly. Technically necessary cookies are set based on our legitimate interest (Art. 6(1)(f) GDPR). All other cookies (e.g., for analytics or marketing purposes) are only set with your explicit consent via our cookie banner powered by Hubspot (Art. 6(1)(a) GDPR).

You can manage or withdraw your consent at any time via the banner or your browser settings.

5. Contact and demo requests

If you contact us via a form or request a demo, we process the data you provide (e.g., name, email, message) to respond to your inquiry. Processing is based on Art. 6(1)(b) GDPR (pre-contractual measures) or, in the case of general inquiries, our legitimate interest (Art. 6(1)(f) GDPR).

6. Hubspot

We use Hubspot for:

  • Contact management

  • Form handling

  • Demo bookings

  • CRM & email communication

Provider:
HubSpot Ireland Limited
2nd Floor 30 North Wall Quay, Dublin 1, Ireland

Data processing is based on your consent (Art. 6(1)(a) GDPR) or to fulfill pre-contractual obligations (Art. 6(1)(b) GDPR). Data may be transferred to the USA. Adequate safeguards are ensured via standard contractual clauses pursuant to Art. 46 GDPR.

More information: https://legal.hubspot.com/privacy-policy

7. Embedded content: YouTube

We embed videos from YouTube (Google Ireland Limited) on our website. When a video is played, a connection is established with YouTube’s servers, and they may receive information about your visit.

If you are logged into your YouTube account, your browsing behavior may be linked to your profile.

Privacy Policy: https://policies.google.com/privacy

8. Future use of Google Analytics & Tag Manager

We may use Google Analytics and Google Tag Manager in the future. These services will only be activated with your consent (Art. 6(1)(a) GDPR).

Anonymized IP addresses may be transmitted to servers in the USA. Data transfers are secured through standard contractual clauses (Art. 46 GDPR).

9. Customer logins (dashboard access)

Employees of our customers can register on our site to access a secure dashboard. We process the data entered during registration (e.g., name, email, company) to provide this access.

Processing is based on Art. 6(1)(b) GDPR. Data is deleted as soon as the account is deactivated unless legal retention obligations apply.

10. Shopify App Privacy Notice

Our app “StellaAI” (“the App”) provides shop components (“the Service”) to merchants who use Shopify to power their stores. This section outlines how we collect, use, and share personal information when the App is installed or used in connection with a Shopify-supported store.
 
Personal Information We Collect
When you install the App, we automatically gain access to specific types of information from your Shopify account via APIs, including:
  • Store name, domain, and contact email
  • Product listings and inventory
Additionally, we may collect:
  • Information about individuals who access the App on your behalf (name, email, role)
  • Technical information (IP address, browser details, time zone, cookies, and device usage patterns)
This data may be collected directly from you, via your Shopify store, or through technologies such as cookies, log files, web beacons, tags, and pixels.
 
How We Use Your Information
We use this information to:
  • Provide and maintain the App’s functionality
  • Authenticate user access
  • Optimize App performance and support
  • Respond to customer service inquiries
  • Improve the App and develop new features
  • Comply with legal obligations
We do not use this information for targeted advertising unless explicitly consented.
 
Sharing Your Information
We may share your data with:
  • Hosting providers (e.g., Google Cloud Platform)
  • CRM services (e.g., Hubspot)
  • Legal authorities if required by law
In some cases, data may be transferred outside the EU, including to the United States. Such transfers are protected via standard contractual clauses under Art. 46 GDPR.
 
Data Retention
We retain your data only for as long as needed to provide the App or comply with applicable regulations. You may request deletion by contacting us (see below).
 
Your Rights
If you are located in the EU or a similar jurisdiction, you have rights to access, correct, or delete your data. To exercise these rights, please contact us at:
Email: sandro@askstella.ai
Address: Woow Club GmbH,
Kaiserdamm 87,
14057 Berlin,
Germany

11. Your rights

You have the following rights under the GDPR:

  • Right of access (Art. 15)

  • Right to rectification (Art. 16)

  • Right to erasure (Art. 17)

  • Right to restriction of processing (Art. 18)

  • Right to data portability (Art. 20)

  • Right to object (Art. 21)

  • Right to withdraw consent (Art. 7(3))

  • Right to lodge a complaint with a supervisory authority (Art. 77)

The relevant supervisory authority for us is the Berlin Commissioner for Data Protection:
https://www.datenschutz-berlin.de/

12. Updates

We may update this privacy policy from time to time to comply with legal requirements or reflect changes to our services. The current version is always available on our website.